Nortel's Unified Communications services provide a portfolio of service offerings to deliver complete communications - messaging, voice, and video - across applications and devices any time, any where. These services offer best-in-class solutions for adoption of Unified Communications solutions, enabling communication and collaboration in an effective manner. Our Services portfolio includes IT Business Consulting for analysis of alternatives and creation of business cases; VoIP and Data assessments for determination of network transformation readiness; network design; configuration and implementation for Nortel Unified Communications specific technologies; dialing plan modification; program management and on-going technical support and management -- all in the context of a multi-vendor, multi-technology environment.

Nortel Global Services offers a full lifecycle of services to Advise, Integrate, Support and Manage multi-vendor, multi-technology networks. In fact, that is why 83 Fortune 100 companies rely on Nortel Global Services

• Prepare - Using communications and networking, it is possible to achieve strategic business benefits. Technical guidance and operational advice is given to align the converged architecture to maximize the business and economic fit.
• Advise - Establishing a sound foundation to optimize employee collaboration. Specialized consulting, assessment and planning ensures readiness and integration acceptance for Unified Communications solutions.
• Integrate - Finding skills to handle the complexity of deploying Unified Communications solutions into a new or existing heterogeneous platform. Nortel provides the resources, expertise, tools & processes for efficient and effective integration of Unified Communications technologies.
• Support - Getting the most cost-effective performance from the network. Flexible maintenance options enable maximum value of Unified Communications investments.
• Manage - Relying on a single interface for reliability of the network. Nortel offers centralized, multi-vendor, multi-technology infrastructure management.

Leveraging Nortel Unified Communication Services capabilities will enable true workforce mobility, simplify communications, enhance customer service and the user experience, and increase productivity across the enterprise by unifying disparate modes of communication into a seamless model at the business process and enterprise-wide applications level.

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• Enable smoother, less-costly Unified Communications deployments, while lowering the total cost of ownership
• Ensure optimal application of the technology
• Increase productivity, responsiveness and Quality of Experience
• Reduce business risk and avoid costly deployment delays