The Nortel Partner Advantage program framework provides an industry leading combination of support and incentives for innovation, achievement of superior results, and speed to market in strategic technologies.

Partners may use this form to keep their customer information up to date in our Keycode and Clarify databases.

Nortel is committed to providing customer focused, value added, global warranty services. Nortel provides repair and/or replacement services to customers during the hardware warranty period associated with the customer's original equipment purchase. All Nortel warranties apply to the End User (the individual who purchased the product for their own use) and are non-transferable.

Get information regarding Nortel's product Life Cycle policies and updates on which Enterprise software releaes are classified as Manufacture Discontinued and End of Life.

Find out more about Nortel's ETS, a service designed to complement our Partners existing maintenance offerings in the support of Converged Solutions.

Support Access Identification (SAID) will be the basic entitlement identifier for all contracted maintenance support services for Nortel Wireline, Optical, Carrier Data and Enterprise Data products for service providers in North America. If you have a Personal Identification Number (PIN) this number becomes your SAID.

The intent of this Guide is to provide a roadmap for Customers to use when engaging with Nortel Operations resources in North America.