2008-11-05



As a part of Nortel's continuing effort to improve Nortel technical documentation, Knowledge Services is pleased to announce that the Alarms and Logs Reference document (NN10275-909) is now available online in an HTML format. Knowledge Services began this initiative two years ago by collecting alarms and logs in a database. This allowed us to create HTML content to improve the user experience. The new format provides easier navigation for users who need to find alarms/logs based on a network element, a severity or alphabetically. The document is applicable to CVM12 and previous releases and currently contains CVoIP information. Plans for other products are outlined below.

To access the document, visit www.nortel.com/support. Click Voice, Multimedia, & Unified Communications.


Then scroll down to Carrier VoIP Networks and select VoIP Infrastructure Solutions. Note: All CVM11 and CVM12 content is now provided under this category as we continue to implement Nortel's new software release strategy.

                               

A new screen appears for VoIP Infrastructure information. Click Show All Documentation. A new screen appears displaying all VoIP Infrastructure Solution documents. To search for the document number, type in all or part of the document number and select the Number option and click Apply Filters. The screen below shows the search criteria and results.



This document can be accessed in HTML and PDF formats or from a zip file. To identify the HTML document, select the document with the date in the Rev information (in our example: Rev 200809160900). As all logs appear in the single HTML file you can also identify the HTML document because it will not have multiple volumes like the PDF documents. This document is searchable on the TS Portal (HTML will be noted as the Document Type). Below is an excerpt of the HTML document. You can navigate by network elements, severity, or by name alphabetically. You may also do a "find" in the document by using ctrl+f.



Any errors should be reported using normal processes by creating a CR. To enter a CR, ensure you include the log number in the CR title and NN10275-909 in the Product field. Please indicate in the notes that you were viewing the HTML file of the log document and provide the publication date and volume number. Once entered, the CR should be dispatched to the appropriate design team and once the content is updated and verified, design will submit the content to be republished.

Feedback on the Alarms and Logs document and how this new HTML approach works for you should be sent to Donette Buxton at 615-432-4664.