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Welcome,
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Technical Support Newsletter - May 2008
Table of Contents Continuing Series on Delivering World-Class Support to our Customers Driving Fault Isolation Velocity CLI*Manager Tool General News Content Clean–up Aids in Defined Search Results Documentation & Training News Stay ahead of the technology curve with Nortel Press New Nortel Converged Office – Nortel CS 1000/Microsoft OCS 2007 Training & Certification Opportunities Wireless CDMA MTX16 Preliminary Documentation Is Now Available Core Engineering - Tips and Tricks Technology Briefs - Tips and Tricks Documents Just Released Continuing Series on Delivering World-class Support to our Customers
We continue our series below on Delivering World–Class Support to our Customers, focusing on the use of the
CLI*Manager as a tool. If there are topics that you would like to see addressed please feel free
to provide us your suggestions; we would like this newsletter to provide useful and relevant information for
our users.
Driving Fault Isolation Velocity CLI*Manager Tool Nortel is constantly striving to improve the delivery of technical support services. This newsletter article presents our strategy to acquire information required to analyze a technical issue related to Nortel products. This will benefit customer operations, accelerate case opening with Nortel, and accelerate case resolution by deploying faster, more consistent and more accurate fault isolation methodologies... More General News
Content Clean–up Aids in Defined Search Results Nortel has undertaken a major effort cleaning up content on the Technical Support website. Publication guidelines are being used to help in standardizing content for Bulletins, Documentation and Software posted on the site. In Phase 1 of the clean–up, the focus has been on content related to the top 50 products accessed via the web. During the last two months:
Phase 2 and subsequent phases, focusing on content related to top products accessed, will continue throughout 2008 providing users with more defined search results. Documentation & Training News
Stay ahead of the technology curve with Nortel Press Introducing Nortel Press, a Nortel authorized publisher developing self–study guides on the networking subjects shaping the future of business communications. Nortel Press is geared toward increasing the number of IT professionals certified in Nortel technologies and products complimenting the other technical training services currently offered. The first two guides are VoIP Technologies and The Business Communications Manager 50, and other titles, including a Unified Communications guide, will soon be released. All Nortel Press guides are developed by Nortel subject matter experts in conjunction with leaders in networking technology, who have the knowledge and experience to keep readers ahead of the technology curve. The guides complement a robust portfolio of Nortel Learning Services and help prepare individuals for Nortel Professional Certifications. Regardless of whether you are looking to increase your knowledge, enhance your resume or increase your marketability through professional certification, Nortel Press self–study guides will get you there. New Nortel Converged Office – Nortel CS 1000/Microsoft OCS 2007 Training & Certification Opportunities Unified Communications simplify connectivity challenges by streamlining networks and integrating services & applications, including voicemail, email, IM and conference calling. In support of Unified Communications, a new Nortel Converged Office – Nortel Communication Server (CS) 1000/Microsoft OCS 2007 training & certification curriculum is available to ensure you have the knowledge you need to get the most out of your solution. Why make it hard when you can make it simple? Wireless CDMA MTX16 Preliminary Documentation Is Now Available Wireless CDMA MTX16 preliminary documentation is now available online at http://www.nortel.com/support. To access the content, select Wireless Networks and then locate your product. Core Engineering - Tips and Tricks
Technology Briefs - Tips and Tricks
Need to communicate emergency messages to users in real–time? The trick to communicating real–time alerts and messages to network users is... More By default, the ERS 8600 will use the IP address of the outgoing interface as the source IP and NAS IP address of RADIUS packets that it transmits...More The ICMP Redirect function is used by routers and network endpoints (i.e. PCs) to promote better routing paths out of a given network... More With the growing number of customers opting for site–to–site VPN backup tunnels across the Internet, Nortel's IPsec VPN products (VPN Router, Secure Router) are... More
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