Welcome to the Nortel Technical Support web site. We have put together some quick tips and guides to help you use the features available on our site to find the information you need.

To request assistance regarding our web site (ie, how to navigate, locate content, access issues, etc.), please Contact Us.

• Technical Bulletin Types
• Technical Documentation Types
• Software Download Types
• Filter and Sort Tips
• Knowledge and Solution Engine Tips
• Nortel Search Overview and Tips
• RSS Feeds and Help
• Navigating and Using Modular, Task-Based Information

The following tutorials are short, 1-3 minute demonstrations based in Adobe Flash. You must have Adobe Flash installed in order to view these tutorials.

• Support Page Layout
• Locating Content
• My Support Center
• Creating a Service Request
• Managing a Service Request
• Knowledge Base

• Getting Started with Online Forums
• Online Technical Support Overview and Guide
• Service Request Creation Guide
• Service Request Management Guide
• Co-Worker Admin Customer Training Guide
• About our site - Viewing, Printing, and Navigating