Welcome to the Small & Medium Business Resource Center.

Here you will find useful tools to help you better understand the fundamentals of business communications technology and assist you in making more informed decisions when considering solutions for your company.

• Learn the fundamentals
• Interactive tools
• Solution scenarios

The Basics - These technology backgrounders are designed to help you learn the basics about business communications.

• Converged Voice & Data: (PDF) | (Webtorial)
• Data Networking: (PDF) | (Webtorial)
• Security: (PDF) | (Webtorial)
• Telephony: (PDF) | (Webtorial)

Buyer's Guides -- These buyer's guides offer information to help you choose the system that will maximize your business' efficiency and productivity.

• Converged Voice & Data
• Mobility
• Data Networking
• Security
• Telephony

• SMB Quote Builder - Use this simple & intuitive on-line configuration and pricing tool to quickly create, save and download a customized SMB solution quote. Registration is required for access. First time users will be automatically asked to register for the tool.
• Solution Generator - Use this interactive tool to help you determine the right Nortel SMB solution for your business needs.
• Return on Investment (ROI) Calculator - Use this tool to estimate the financial benefits of deploying a Nortel SMB solution. Download a custom report summarizing your return on investment, annual total cost savings and payback period calculation.
• Business Communications Manager Flash Demo - This multimedia demo provides an overview and explains the functionality of the Business Communications Manager.
• Business Communications Manager 50 Flash Demo - Learn more about the award-winning all-in-one, affordable converged voice and data communications system.
• Nortel Convergence Video - This video showcases how Nortel is leveraging convergence solutions to help enterprises be more productive and efficient as well as improve their customer satisfaction by being open for business anywhere, anytime and on any device.
• Digital Mobility Flash Demo - See how the Nortel Digital Mobility Solution can solve a wide range of business communication challenges.
• Norstar Flash Demo - Learn how the Norstar Integrated Communications solution can evolve your telephony network.
• Norstar Savings Calculator - Learn how Norstar can reduce costs with calculators that show you cost savings for auto attendant, voice messaging, call center, mobility and desktop messaging.
• Nortel SMB Solutions eBook - This eBook helps small and medium-sized businesses understand Nortel's small and midsized voice, data, security and mobility solutions with the inclusion of educational collateral, downloads and podcasts.

• Small business "Getting Started" scenario - This solution scenario is a fictitious example of a how a new pet store franchise used a Nortel telephony solution to quickly get on their feet and prepare for the future.
• Small business "Managing Growth" scenario - Learn how a fictitious pet store franchise was able to leverage their existing investment in a Nortel telephony system to support their rapid growth.
• Small business "Adding a Store" scenario - Read how when our fictitious pet store expanded to multiple locations and turned once again to Nortel for their business communication needs.