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Getting Started
You'll do what it takes to serve your customers better, improve your processes and help your business be more efficient. However, that doesn't mean you're willing to take risks on unproven technologies or blow your budget on expensive equipment. Nortel understands your position. That's why we've created this getting started guide to give you easy access to the information you need to make informed decisions.
Where do I start?
What do you need to look for when searching for a new communication system? Nortel has put together a series of "guides" to help you better understand the benefits that a new and/or upgraded communication solution can bring to your business.
What can Nortel do for me?
Deliver the right voice, data, and converged communications solutions to meet your unique needs. Find the right communications solution for your business needs: "I need a basic voice communications solution, one that offers a range of sophisticated features that are easy to use... one that lets me add lines, services, and capabilities as needed." You'll find what you're looking for in our affordable, market-leading Norstar business telephone systems, already used by 16 million people in more than 80 countries around the world. "I need a converged voice and data network that simplifies our network environment while letting users do things like send faxes or make long-distance calls over our data network, manage telephone calls and messaging on PCs, and support remote dial-up." Our Business Communications Manager (BCM) delivers converged voice and data solutions that lets you choose your deployment strategy: a pure IP network or one that adds IP capabilities to your existing communications system. "I need a messaging solution that can handle voice mail, faxes, email, and more... one that packs a lot of features into an affordable package... or maybe an advanced system that supports call centers and lets you manage unified messaging right on the PC." Our CallPilot Voice Messaging Solutions are simple and affordable, yet offer sophisticated options such as auto-attendant, auto-messenger, and Contact Center. Our high-end voice mail for up to 1000 users delivers easy access to features usually found only in much larger systems. "I need a call center solution that makes the idea of a multimedia contact center realistic and cost-effective for my small business." The Norstar & BCM family of Contact Centers has the right choice for your business, ranging from easy and affordable call routing for up to 10 agents and 15 lines in 2 skillsets... to sophisticated call center capabilities for up to 80 agents, 50 Skillsets, and 100 lines. "I need secure, affordable, reliable data networking solutions that are easy to install and maintain, and can grow with my business." The flexible, scalable Business Ethernet Switch family of cost-effective switches delivers enterprise-class performance, priced and sized with the small & medium business customer in mind. "I need a security solution that protects confidential information for my employees and clients no matter where they access the network." The Business Secure Router provides low-cost secure connectivity to the Internet or managed IP networks. As a business owner, you need to safeguard confidential personnel and business information to give your employees and customers the confidence they need to access your products and services on-line. By working with Nortel, you can use our powerful solutions to meet your business challenges. In today's competitive business climate, it makes sense to work with a company that understands the importance of protecting your current technology investments, and that has the experience to help you develop the solutions that will work for you. The rewards are many - enhanced customer service, better internal communication and efficiency and increased profitability.
Learn about technology
Learn the basics behind Nortel's communication solutions. Click on the topic of interest below to find valuable learning tools to help you better understand the technology.
Why choose Nortel Networks?
Nortel uses its understanding of the needs of small & medium sized business to design industry-leading products and services. We guarantee our products because we know they have rock-solid reliability, durability and dependability. Our focus is firmly on your business' future so that your company can get a jump on the competition. Thousands of small and medium business customers depend on our solutions for all these reasons and many more.
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