Norstar's automated attendant capability can cut call traffic congestion at the main answering position while extending service hours and freeing up the receptionist to perform other value-added activities. Every caller is answered quickly and given the choice of dialing directly to an extension, consulting the company directory or speaking to an attendant. When combined with voice mail, the auto attendant can also provide frequently requested information to customers such as hours of operation, phone and fax numbers, or locations and driving instructions.

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Norstar voice messaging options offer callers an efficient method to leave detailed messages for employees who are away from their desks or on other calls. Messages are never lost or forgotten and can be easily passed on to other employees if appropriate. Business can still continue even though communication is not 'real-time'.

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Norstar voice messaging also reduces the amount of time employees take to call back and clarify requests, or get instructions for valued customers.

• Save employee time

Basic Call Center can give any business the advantages of efficient call handling for frequently call sales or service groups and cost reduction to the business. As an added benefit, agent efficiency can be monitored and tracked, and employee satisfaction increases through Basic Call Center's load balancing capabilities.

• Reduce Abandoned Calls
• Reduce 800/888 Charges
• Increase Agent Productivity

With Norstar's T7406 mobility solution, employees can remain in touch with customers and other employees when they are away from their desks or wired telephones. A great solution for supervisors, or staff who are on the move in hospitals, retail outlets, or financial institutions, the T7406 can eliminate the need for call backs and provide your customers with the information they need immediately.

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• Calculate Increased Revenue

Norstar Desktop Messaging is the solution to information overload. It puts you in control and lets you retrieve all incoming information - voice, and e-mail messages — directly from your computer screen. At a glance you can see whom the messages are from, when they arrived, and how urgent they are. You can read or listen to them in any order, forward, save, or reply to them – all at the click of a mouse button.

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