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Software Communication System 500 is an easy to manage, user-friendly, unified communications solution targeted to SMBs with 30-500+ users.  This slick SIP-based solution leverages the inherent simplicity of open source code - all delivered on an industry standard IT platform call server; for access to next generation standards and new features. Employee productivity is enhanced with collaborative applications such as video and voice conferencing, unified messaging, call forwarding (find me/follow me), auto attendant, and automatic call distribution (ACD). A powerful plug-and-play web-based configuration and management system addresses the critical business challenges of a mobile and dispersed workforce.  With Software Communication System 500 from Nortel, SMBs can experience business velocity fuelled by next generation Unified Communications solutions.

• Offers presence to quickly locate individuals and/or understand their status; letting you communicate using the most effective method
• Delivers cost effective multimedia communications such as secure instant messaging and video
• Supports choice of hard clients, softphones and gateways to keep employees connected and meeting the varying and unique needs of SMBs
• Integrates with Microsoft Outlook and IBM Lotus SameTime/Notes applications - an easy way to leverage and get more out of existing investments
• Provides a single address for multiple communication vehicles (eg. call, fax, e-mail, IM) for each user
• Connects across multi-supplier networks and devices and establishes a strong foundation for unified communications
• Simplified installation, administration and user experience