Today, Nortel contact center solutions support an estimated 4 million agents, handling 200 million calls per day around the world.

Nortel Contact Center 6.0 is a revolutionary, streamlined suite of products that provides a true solution to business demands for increased flexibility, productivity and efficiency in the contact center. Integrating new capabilities for self-service, multimedia and IP Telephony to create the virtual contact center, it is already producing quantifiable benefits in businesses across the globe.

• Can help your agents find out who is calling, and why, before they even answer the call. All of which helps them connect with the best person to answer their needs.
• Can help your callers self-select which department to connect to, without needing to go through an operator. So it is ideal for health and medical organizations with multiple locations and departments.
• Can help your agents find out who is calling, and why, before they even answer the call. All of which helps them select the most appropriate products to suit a customer's particular needs, enabling you to maximize cross and up-sell opportunities.
• Can help you turn every enquiry into a sales opportunity, by connecting callers with the offers most likely to appeal to them. So it's ideal for financial organizations who want to increase loyalty by offering customers appropriate products at the right time.

• 2006 Members Choice Awards,
• Contact CenterWorld.com Market Leadership Award for IVR Solutions, Frost & Sullivan, Gartner.
• Contact Center Manager Administration 'Product of the Year' Customer Inter@ction Solutions Magazine.