User group of Nortel's Multimedia Applications for Self Service Solutions


Nortel is pleased to announce the formation of Interactive Voice Response and Speech (IVRS) exclusive user group of Nortel's Multimedia Applications for self service solutions customers. IVRS User Group (formerly called the PACE User Group) has a highly successful history dating back to 1997 when this organization was formed for client users of products aligned to meet self service technology.

IVRS is an exclusive forum for business interests as they relate to IVR and Speech Recognition technology solutions Feedback gathered from IVRS can have a positive impact to future development and will be used to improve products and solutions that meet your needs.

Join the newly formed Special Interest Group (SIG) with INNUA
INNUA Special Interest Groups: One of the most valuable benefits of belonging to INNUA is gaining the ability to participate in Special Interest Groups (SIGs) formed to meet the needs of members who have a common interest. Through INNUA's SIGs, you gain access to a network of people working in job functions similar to yours. Currently, participation is open to any end-user customer who is a member of INNUA. INNUA's Special Interest Groups emphasize sharing knowledge and experiences and provide you with an online community in your area of interest.
Read about and join INNUA and the SIG today!
Contact us to find out how you can receive an INNUA complementary annual membership.

EVENTS

Upcoming Group Discussions:
Become a member of the IVRS SIG to participate in these great discussions!


Client Experience with Speech Application - Sept 16, 2008 - 11:00AM
Review possible speech possibilities. Overview of dos and don'ts of speech application. State of voice recognition (languages, accent, accuracy, biometrics)

Integration of Speech Technology - Nov 11, 2008 - 11:00AM
Preparing your customers for speech. Acceptance rate of speech technology. Getting the by in from management. Speech acceptance vs. age groups (demographics).

INNUA's Global Connect 2009: The IVRS SIG will be participating at Global Connect in Pittsburgh, PA on June 7 - 10th. Mark your calendars today!

IVRS COMMITTEE

2008 IVRS Committee Group
Michel Henault-Ethier with TD Meloche Monnex, one of our leading self-service customers in his efforts as President of the 2008-2009 IVRS SIG by joining his select committee. This committee consist of Nortel's self-service solutions customers and is responsible for helping to defining IVRS' year-round functions and events. Participation in this committee of five dedicated individuals enables a deeper development of peer networking and a chance to be more involved with many other customers. For more information please contact Michel Henault-Ethier.

IVRS COMMUNITY WEBSITE

To become a member of this informative web site requires joining the community group before you can get access.

NOTE:You must have an approved Nortel login ID before you can be added to this community group. This is the same ID you use for myNortel.com

Join the IVRS Community today and receive registration instructions.