The T-Metrics PhoneGroups IP Operator Attendant Console for Communication Server 2100 brings the power of the PC to the operator’s call handling processes. The IP Console’s PC interface and strong keyboard orientation make for quick call handling and automation of common functions such as answering, transferring and dialing. Call information is readily available (i.e. informing the operator whether the caller is internal or external, a returned transfer, etc.); therefore, each operator can provide more accurate information to callers, as well as faster and more accurate transfers.

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Compatibility Region:	Nortel Platform/Release./Interface * Links to HTML certificates. Interface/Protocol listed only if relevant to test
North America	Communication Server 2100 Release: SE09
North America	Communication Server 2100 Release: SE10 Interface: UNIStim

• Select Solution Brief for PhoneGroups™ IP Operator Attendant Console
  (Currently orderable through Nortel in North America, PDF, 117 KB)

• PhoneGroups™ IP Operator Attendant Console Compatibility Information
  
  Link to Developer Partner webpage; includes downloadable 2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products for which compatibility testing has been completed.

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• T-Metrics, Inc. - Company Profile
• Select Product Program - Partner Information Center
  For T-Metrics, Inc. - PhoneGroups IP Operator Attendant Console

Nortel North America Channel Partners may purchase T-Metrics, Inc. Select Products through Nortel. Access pricing and other information on the secure Partner Information Center (PIC) website. Note: You must be a Channel Partner with a valid ID/password to the PIC to access the site above. If you meet the above criteria and cannot access this site, please contact the Select Product Program staff.