ConverTec Inc. - PC-based Attendant Console
Through the integration of an attendant’s Business Communications Manager (BCM) or Norstar telephone to the desktop PC as well as the provision of a user-friendly, unified interface, ConverTec’s browser-based console solution,Console.NET, provides the capabilities necessary to enable attendants to efficiently answer and direct calls in an informed and professional manner. Console.NET complements BCM’s networking capabilities with its offer of a single answering position for multi-site or campus environments, with telephones at remote locations receiving the same treatment as those located locally. Console.NET’s innovative capabilities include such features as: text messaging to telephones, presence information which can be updated by an attendant or any telephone user, call waiting which facilitates interactive call control, and an XML interface for custom screen pops. Business Centers will appreciate Console.NET’s ”Call Preview” feature which prompts the attendant on how to answer each call. Built-in reports, along with an option to upgrade to a fully featured call reporting solution with over 35 customizable reports that can be scheduled and emailed, round out this leading-edge application. Console.NET - a premier solution for today’s BCM & Norstar attendants! Console.NET Product Information
Select Product Solution Brief for Console.NET (PDF, 111K) (Currently orderable through Nortel in North America) Console.NET Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
Company Information ConverTec Inc. - Company Profile Select Product Program - Partner Information Center For ConverTec Inc. - PC-based Attendant Console Nortel North America Channel Partners may purchase ConverTec Inc. Select Products through Nortel. Access pricing and other information on the secure Partner Information Center (PIC) website. Note: You must be a Channel Partner with a valid ID/password to the PIC to access the site above. If you meet the above criteria and cannot access this site, please contact the Select Product Program staff. 
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