AMC Technology, L.L.C. - Multi-Channel Integration Suite
AMC Multi-Channel Integration Suite provides pre-packaged integration between leading CRM applications (including Seibel, Peoplesoft, mySAP, Salesforce.com, Remedy, and Microsoft CRM) and a full range of Nortel contact center solutions. The AMC Suite allows contact centers to enable telephony (CTI) functionality in their CRM desktop including softphone controls, caller identification, screen population and call routing enhancement. Agents can place, receive, and transfer customer interactions with full, real-time access to CRM customer data. Through this integration contact centers can more efficiently manage customer interactions and deliver superior levels of customer service. AMC Data Connector for Nortel HDX Product Information
Select Product Solution Brief for AMC Data Connector for Nortel HDX (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Data Connector for Nortel HDX Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for mySAP CRM and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for Remedy and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for Remedy and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for Remedy and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for salesforce.com and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for salesforce.com and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for salesforce.com and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Product Information
Select Product Solution Brief for AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel (PDF, 109K) (Currently orderable through Nortel in North America, EMEA, Asia-Pacific or CALA) AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Compatibility Information Link to Developer Partner webpage; includes downloadable
2-page Compatible Solution Brief, if available, listing Developer Product and all Nortel products
for which compatibility testing has been completed.
Company Information AMC Technology, L.L.C. - Company Profile Select Product Program - Partner Information Center For AMC Technology, L.L.C. - Multi-Channel Integration Suite Nortel North America, EMEA, Asia-Pacific or CALA Channel Partners may purchase AMC Technology, L.L.C. Select Products through Nortel. Access pricing and other information on the secure Partner Information Center (PIC) website. Note: You must be a Channel Partner with a valid ID/password to the PIC to access the site above. If you meet the above criteria and cannot access this site, please contact the Select Product Program staff. 
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