AMC Technology, L.L.C. - Multi-Channel Integration Suite

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AMC Multi-Channel Integration Suite provides pre-packaged integration between leading CRM applications (including Seibel, Peoplesoft, mySAP, Salesforce.com, and Microsoft CRM) and a full range of Nortel contact center solutions. The AMC Suite allows contact centers to enable telephony (CTI) functionality in their CRM desktop including softphone controls, caller identification, screen population and call routing enhancement. Agents can place, receive, and transfer customer interactions with full, real-time access to CRM customer data. Through this integration, contact centers can more efficiently manage customer interactions and deliver superior levels of customer service.

AMC Data Connector for Nortel HDX Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Contact Center Manager Server Release: 6.0
AMC Multi-Channel Integration Suite for Microsoft CRM 1.2 and Nortel Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0
Global Communication Control Toolkit (CCT) Release: 6.0
North America and EMEA Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
North America and EMEA Contact Center - Express Release: 4.2
Global Contact Center Manager Server Release: 6.0
North America and EMEA Meridian 1 PBX Release: CS 1000 5.0 Interface: CCT 6.0
AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0 Interface: LAN CTE
Global Communication Control Toolkit (CCT) Release: 6.0
North America and EMEA Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
North America and EMEA Contact Center - Express Release: 4.2
Global Contact Center Manager Server Release: 6.0
North America and EMEA Meridian 1 PBX Release: CS 1000 5.0 Interface: CCT 6.0
AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0
Global Communication Control Toolkit (CCT) Release: 6.0
North America and EMEA Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
North America and EMEA Contact Center - Express Release: 4.2
Global Contact Center Manager Server Release: 6.0
North America and EMEA Meridian 1 PBX Release: CS 1000 5.0 Interface: CCT 6.0
AMC Multi-Channel Integration Suite for salesforce.com and Nortel Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0
Global Communication Control Toolkit (CCT) Release: 6.0
North America, EMEA and Asia Pacific Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
Global Contact Center Manager Server Release: 6.0 Interface: CCT 6.0
AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Product Information

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface/Protocol listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0
Global Communication Control Toolkit (CCT) Release: 6.0
Global Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
Global Contact Center - Express Release: 4.2
Global Contact Center Manager Server Release: 6.0
North America and EMEA Meridian 1 PBX Release: CS 1000 5.0 Interface: CCT 6.0
Company Information

Nortel North America, EMEA, Asia-Pacific or CALA Channel Partners may purchase AMC Technology, L.L.C. Select Products through Nortel. Access pricing and other information on the secure Partner Information Center (PIC) website. Note: You must be a Channel Partner with a valid ID/password to the PIC to access the site above. If you meet the above criteria and cannot access this site, please contact the Select Product Program staff.

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