Grey Market Enterprise - Purchasing Considerations

Grey Market: Enterprise

Grey Marketing: The unauthorized sale of new/unused products to unauthorized resellers is a growing problem in our industry. Grey market products become available when authorized business partners sell "new/unused" products to unauthorized resellers. Once these products enter the grey market network, they can be mishandled, i.e., tampered with and resold as new products to the unsuspecting customer.

What is considered NEW product?

The term "new" applies to authentic product that is shipped directly from Nortel for distribution by an authorized business partner in its original packaging and/or software, along with documentation.

New authentic product is distributed through Nortel authorized business partners and is covered by the manufacturer warranty.

Buyer Beware!

At Nortel, we realize that the only way to meet the high standards our customers expect is through the significant reduction of grey market activity. So, before you purchase any Nortel product, take a closer look to make sure you're dealing with an authorized business partner. You have a lot to lose by buying from anyone else.

Tips:

  • Ask your Channel Partner/Reseller or potential service provider, if their technicians have a current Nortel certification to maintain your products.
  • When looking for a Channel Partner/Reseller/service provider be wary of advertisements with the following, "New Current vintage", "New in the box", "Refurbished", "Refurbished to look new" and "Unused".

Secondary Market: Enterprise Networks Remarketing Program

Purchasing Considerations

Nortel "Certified Remanufactured" products are exclusively available through Nortel and its Authorized Channel Partners. This program offers remanufactured Data, Wireline & Optical products directly from Nortel and a select group of "Certified Remanufactured" Voice products are available to Authorized Channel Partners through our Authorized Remarketing Partners: Novus, LLC in North America and PCS in Canada. These products are available to all Authorized Channel Partners and are designed to complement new equipment sales where customers are exploring other alternatives, such as mix of new and secondary equipment. For the customers who want leading-edge technology but have small capital budgets, Nortel "Certified Remanufacture" program delivers an alternative with unrivaled quality and value.

Remanufactured by Nortel

Nortel understands how important it is to instill confidence in a customer. That's why the "Certified Remanufacture" products are tested to the same standards as new Nortel equipment by factory trained senior technicians. New warranty on Data products. One year on Wireline & Optical products.

  • Novus/PCS offer and Support a one-year warranty on Voice products.
  • 10-Step Quality Assurance Process.
  • Global Services and Support available.

A Solution that Makes Financial Sense

When leading-edge technology is more than customers can afford, or when capital equipment purchases are postponed or when competing against other vendors' Refurb, Nortel "Certified Remanufactured" products offer unsurpassed value.

Quality Products You can Trust

Nortel Remarketing provides an access to high quality systems and add-ons at a great price. What makes us different? Consistent quality and peace of mind, according to our customers who already purchased "Certified Remanufacture" products. That's why all customers should insist on purchasing "Certified Remanufactured". Many brokers can claim to refurbish. Only Nortel can "remanufacture".

Easy to Order

Customers can place their orders through any Authorized Channel Partner. It's best to check availability first. Customers can contact any of our Authorized Channel Partners to request pricing, availability, discount and ordering information on any "Certified Remanufactured" product.

Authorized Channels can find more information about "Certified Remanufacture" program on the Partner Information Center (PIC)