Nortel Compatible Product Logo AMC Technology, L.L.C. Logo

Related Links
AMC Multi-Channel Integration Suite for salesforce.com and Nortel by AMC Technology, L.L.C. - Select Product

Enterprise Developer Partner
Global


The AMC product suite provides verified, pre-packaged integration that delivers real-time connectivity between Salesforce CRM and Nortel contact center solutions, including Communication Server 1000, Business Communication Manager (BCM) and Contact Center Manager Server (CCMS). This integration enables telephony functionality in the salesforce.com agent desktop allowing agents to place, receive, and transfer interactions with full, real-time access to customer data maintained within Salesforce CRM. Support is provided through standard Nortel CTI server interfaces including Nortel Communication Control Toolkit (NCCT) and LAN CTE for BCM.


Compatibility Testing Certificates:
Please pay close attention to key integration dependencies and configuration notes outlined on additional pages of certificates.

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface listed only if relevant to test
Global Business Communications Manager 200/400 Release: 4.0
Global Communication Control Toolkit (CCT) Release: 6.0
North America, EMEA and Asia Pacific Communication Server 1000 E/M Release: 5.0 Interface: CCT 6.0
Global Contact Center Manager Server Release: 6.0 Interface: CCT 6.0


Solution Brief:

PDF Solution Brief for AMC Multi-Channel Integration Suite for salesforce.com and Nortel (84 KB, PDF)


AMC Technology, L.L.C.

N.A.Tech Support Tel: 1-888-282-2457
N.A. Tech Support Email: www.amctechnology.com/support/overview.asp
EMEA Tech Support Tel: 1-804-327-0170
EMEA Tech Support Email: www.amctechnology.com/support/overview.asp
CALA Tech Support Tel: 1-804-327-0170
CALA Tech Support Email: www.amctechnology.com/support/overview.asp
Asia-Pacific Support Tel: 1-804-327-0170
Asia-Pacific Tech Support Email: www.amctechnology.com/support/overview.asp

Web Address: www.amctechnology.com *

Nortel Select Product Program ( North America, EMEA, Asia-Pacific and CALA only). Nortel Select Products are strategically selected from third-party developers that we believe will create significant value for our customers and are orderable in North America, EMEA, Asia-Pacific and CALA from Nortel. For Select Product information on this product, please click below:

> AMC Multi-Channel Integration Suite for salesforce.com and Nortel

Get Acrobat

The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.