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QSD Contact Center by Smart Telecom

Enterprise Developer Partner
North America



SMART Telecom's QSD Contact Center and ContactVu Solutions provide policy-based, dynamically managed ACD reporting solutions that help a wide range of organizations access, view and secure their contact center data across multiple geographic locations and switching platforms. SMART Telecom's solutions consolidate diverse Nortel based telecom switching data into common data pools to provide centeralized Reporting and help simplify WorkForce management and help ensure and improve policy based, process driven, Quality initiatives and objectives.


Compatibility Testing Certificates:
Please pay close attention to key integration dependencies and configuration notes outlined on additional pages of certificates.

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface listed only if relevant to test
North America Business Communications Manager 200/400 Release: 4.0
North America Communication Server 1000 E/M Release: 5.0
Global Communication Server 2000 Release: SN09U Interface: MBS - ACD Supervisor line interface
North America Contact Center - Express Release: 4.2
North America Contact Center Manager Server Release: 6.0


Solution Brief:

PDF Solution Brief for QSD Contact Center (100 KB, PDF)


Smart Telecom

N.A.Tech Support Tel: 1-800-563-7086
N.A.Tech Support Email: support@smarttelecom.ca
EMEA Tech Support Tel: 1-613-744-8204
EMEA Tech Support Email: support@smarttelecom.ca

Web Address: www.SmartTelecom.ca *

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The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.