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PhoneGroups™ IP Operator Attendant Console for CS 1000 by T-Metrics, Inc.

Enterprise Developer Partner
Carrier Open Developer



T-Metrics combines its powerful PC-based PhoneGroups™ Operator Console Software with a PC USB headset - no other equipment needed - to allow operators to assist callers more quickly with an even higher level of customer service. The PhoneGroups™ IP Console for CS 1000 automates the steps operator regularly performs, lessening the time and effort needed for routine operations. The available features include: quick name look-ups; various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach; the Information Directory; call reports; recording of calls; and pre-recorded standard greetings to deliver consistent and professional first impressions to callers.


Compatibility Testing Certificates:
Please pay close attention to key integration dependencies and configuration notes outlined on additional pages of certificates.

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface listed only if relevant to test
Global Communication Server 1000 E/M Release: 5.5 Interface: UNIStim


Solution Brief:

PDF Solution Brief for PhoneGroups™ IP Operator Attendant Console for CS 1000 (117 KB, PDF)


T-Metrics, Inc.

N.A.Tech Support Tel: 704-525-5551
N.A.Tech Support Email: support@tmetrics.com
EMEA Tech Support Tel: 704-525-5551
EMEA Tech Support Email: support@tmetrics.com
CALA Tech Support Tel: 704-525-5551
CALA Tech Support Email: support@tmetrics.com

Web Address: www.tmetrics.com *

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The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.