ACD-DN Performance Report Bundle by Symmetrics Business Intelligence Solutions, Inc.
Enterprise Developer Partner North America and EMEA Symmetrics' Contact Center Reporting and Analytics Web Portal is a single web-based application for delivering all reporting/analysis requirements within your contact center or organization. Based on the market leading Crystal Enterprise platform, the solution is completely customizable, can deliver any and all Crystal Reports in a web environment, and can connect to any contact center or enterprise datasource (including any component of Nortel Symposium, such as Concat Center Manager (CCMS), f.k.a. Symposium, Web Center Portal, IVR and more). Symmetrics is a leader in Reporting and Analysis technology for the contact center and long time partners with both Nortel and Crystal Decisions. Originally engaged by Nortel to aid in the integration of Crystal Reports into Nortel CCMS, the company provides a range of Contact Center (and in particular, Nortel Symposium-specific) reporting and analysis offerings, and currently works with Nortel, their distributors and their end-users around the world.
Solution Brief: 
Solution Brief for ACD-DN Performance Report Bundle (175 KB, PDF)Symmetrics Business Intelligence Solutions, Inc. N.A.Tech Support Tel: (604) 688-0882 N.A.Tech Support Email: symposium@symmetrics.net EMEA Tech Support Tel: (604) 688-0882 EMEA Tech Support Email: symposium@symmetrics.net Web Address: www.symmetrics.net * 
The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY.
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