Nortel Compatible Product Logo Datapulse Logo

Intuition Agent by Datapulse

Enterprise Developer Partner
Carrier Open Developer



Intuition Agent is an operator console application that runs on a contact centre agent's desktop, providing call handling and directory search functionality traditionally utilised by switchboard operators. This enables organisations to centralise their call handling resources, providing economies of scale to achieve significant cost savings and performance improvements in service quality.


Compatibility Testing Certificates:
Please pay close attention to key integration dependencies and configuration notes outlined on additional pages of certificates.

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface listed only if relevant to test
Global Communication Control Toolkit (CCT) Release: 6.0
Global Contact Center Manager Server Release: 6.0


Solution Brief:

PDF Solution Brief for Intuition Agent (180 KB, PDF)


Datapulse

EMEA Tech Support Tel: +44 870 442 4427
EMEA Tech Support Email: support@datapulse.com
Asia-Pacific Support Tel: +61 409 692 480
Asia-Pacific Tech Support Email: patrick.gallagher@datapulse.com

Web Address: www.datapulse.com *

Get Acrobat

The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.