Compatible Product configuration and testing notes for IntelliSPEECH® by SDC Solutions, Inc. with Communication Server 1000 E/M


1.   Tcmsetup was used to establish communication between the TAPI server and the IntelliDESK client machine. The flow of messages between the TAPI server and the IntelliDESK client machine was extremely slow (sometime at around 13 seconds to see a state change). A workaround identified in Bulletin 2005005654 ”TAPI CLIENT COMMUNICATION SLOW IN RESPONDING TO ACTIONS AND IN UPDATES.” was implemented (For full details see Appendix D for the bulletin). This workaround was successful in speeding up the flow of messages between the TAPI server and the IntelliDESK client machine.

2.   Tcmsetup was used to establish communication between the TAPI server and the IntelliDESK client machine. This protocol will not be suported in CC 7.0. In CC 7.0, the SDK APIs need to be used to communicate with the TAPI/CCT server. As per the Sales and Marketing Bulletin Number: SM-2006-0067-Global-Rev1(Date: December 15th 2006, page 3):

”It should also be noted that support for legacy TAPI and IPML based applications (ActiveX only) will be phased out with the next major Release of CCT (ie CCT 6.0 will be the last release to support these applications) so advance planning should be undertaken by customers with these applications and integrations to ensure that they can undertake a timely and successful migration to CCT.”

3.   A domain user with administrative priviliges was necessarily used to logon the Telephony Service on the CCT server. If a local admnistrator or a domain user outside the domain administrator’s group is logged on to the Telephony Service, IntelliDESK will not ’see’ the TN.

4.   A domain user with administrative privileges was necessarily used to logon to the CCT server. If a local administrator or a domain user outside the domain administrator’s group is logged in, IntelliDESK will not ’see’ the TN.


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Compatible Product Disclaimer
Nortel Compatible Product designation is intended to convey interop applicability only, and not market availability by region or country. Contact SDC Solutions, Inc. directly for market availability of the Compatible Product in your area.

The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.