Compatible Product configuration and testing notes for QuickCOM Enterprise by Texas Digital, Inc. with Business Communications Manager 200/400


Nortel BCM 200/400 Configuration

1. When configuring PRI lines to be forwarded to the Call Centre (under Call Pilot/Auto
Attendant/Line Administration), the target lines associated with the incoming dialled
numbers should be routed to the specific skillsets, as opposed to the trunk lines
corresponding to the PRI lines.

2. If Trunk lines without Disconnect Supervision are configured with the Call Center, it is
possible that abandoned calls (calls on queue where the calling party hangs up) may
not be released, until they are answered (and released) by an agent. Call statistics
will also reflect the call handling as an answered call (vs. an abandoned call).



Texas Digital QuickCOM Enterprise

1. When querying historic call information, a query window cannot be more than 3
hours, due to a limitation in the window that BCM 200/400 has set (for payload /
bandwidth reasons) for the XML query.

2. The date/time on the PC where the QuickCOM Enterprise application is installed
should match as close as possible to the date/time of the BCM 200/400, since
realtime calculations are based on how much time has elapsed from a given
timestamp (obtained from the BCM).


The Texas Digital QuickCOM Enterprise 81128a (version 2.6.1.1), with related Dashboard Agent
(Version: 1.3.1) is compatible, with the stated limitations with Nortel BCM 200/400 Release 4.0:

1. The time window for a query made for any historic call statistics cannot exceed 3
hours.
2. Date/Time synchonization must exist between the BCM, and the PC on which the
QuickCOM Enterprise application is running, to ensure accurate reporting of realtime
elapsed durations.

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Compatible Product Disclaimer
Nortel Compatible Product designation is intended to convey interop applicability only, and not market availability by region or country. Contact Texas Digital, Inc. directly for market availability of the Compatible Product in your area.

The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.