Compatible Product configuration and testing notes for AMC Multi-Channel Integration Suite for mySAP CRM and Nortel by AMC Technology, L.L.C. with Contact Center - Express


Compatibility Testing completed and verified under two integrations:

•    Communication Server 1000 and Nortel Communication Control Toolkit 5.0 via Direct Connect
•    Communication Server 1000 and Nortel Communication Control Toolkit 5.0 via Meridian Link Service on SCCS 5.0

AMC Multi-suite supports the following mySAP software products:

mySAP R/3 - Versions 3.0/3.1/4.0
mySAP Enterprise - all versions
mySAP CRM 2.0/3.0/3.1/4.0/5.0
mySAP IS-Utilties - all versions
mySAP IS-Telecom - all versions
mySAP IS-Banking - all versions

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