Nortel: Programs - Developer Program - Product Type: CRM and CRM Integration Nortel Compatible Products

Product Type: CRM and CRM Integration Compatible Products - Enterprise

(Click on a Nortel product name in the "Interoperable Nortel Platform" column to see certificates for Nortel Compatible Products and/or Registered Product testing notes, as applicable

From our Developer Members

Member Company
Membership Region(s)

Developer Product

Interoperable Nortel Platform

> AMC Technology, L.L.C.

Enterprise Developer Partner
Global

AMC Data Connector for Nortel HDX

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged, configurable HDX integration with CRM business applications.

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 5.1.0

AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

CTI Enablement of Microsoft Dynamics CRM

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 5.0

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 5.0

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 5.0

AMC Multi-Channel Integration Suite for mySAP CRM and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged integration between mySAP CRM and Nortel call center solutions.

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 5.0

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 5.0

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 5.0

AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged integration between PeopleSoft CRM and Nortel call center solutions

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 5.0

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 5.0

Contact Center Manager Server
Nortel Release level: 6.0
Interface: CCT 6.0
Developer Release Level: 5.0

AMC Multi-Channel Integration Suite for Remedy and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged integration between Remedy CRM and Nortel call center solutions

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 5.2

Communication Server 1000 E/M
Nortel Release level: 5.5
Developer Release Level: 5.2

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 5.2

AMC Multi-Channel Integration Suite for salesforce.com and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged integration between salesforce.com CRM and Nortel CC solutions

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 1.0

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 1.0

Contact Center Manager Server
Nortel Release level: 6.0
Interface: CCT 6.0
Developer Release Level: 1.0

AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel

Select Product: North America, EMEA, Asia-Pacific and CALA

Pre-packaged integration between Siebel CRM and Nortel call center solutions

View Solution Brief
- includes Sales Contacts
(110 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 5.0

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 5.0

Contact Center Manager Server
Nortel Release level: 6.0
Interface: CCT
Developer Release Level: 5.0

Datapulse

Enterprise Developer Partner
North America and EMEA

Intuition Agent

Provides a contact centre agent with call handling/directory search capabilities

View Solution Brief
- includes Sales Contacts
(180 KB, PDF)

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 1.0

Communication Control Toolkit (CCT)
Nortel Release level: 7.0
Developer Release Level: 1.3.1

Communication Server 1000 E/M
Nortel Release level: 6.0
Developer Release Level: 1.3.1

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 1.0

Contact Center Manager Server
Nortel Release level: 7.0
Developer Release Level: 1.3.1

empix evolve srl

Enterprise Developer Partner
EMEA

xtension EVOLVE

Orderable Nortel Compatible Product: EMEA

Corporate directory, fax server, Skype gateway and extension mobility.

View Solution Brief
- includes Sales Contacts
(126 KB, PDF)

Business Communications Manager 200/400
Nortel Release level: 4.0
Developer Release Level: 3.1

Business Communications Manager 450
Nortel Release level: 1.0
Developer Release Level: 3.1

Business Communications Manager 50
Nortel Release level: 3.0
Developer Release Level: 3.1

First Tech Tecnologia Ltda

Enterprise Developer Partner
CALA

Agent CTI Client

Call Center app with screen pops, call event logger, and instant messenger

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 1.4

Contact Center Manager Server
Nortel Release level: 6.0
Interface: CCT
Developer Release Level: 1.4

Media Processing Server 500
Nortel Release level: 3.0
Developer Release Level: 1.4

Isbel Telecomunicaciones S.A.

Enterprise Open Developer
CALA

Forward

Contact Center Application Suite

Communication Control Toolkit (CCT)
Nortel Release level: 6.0
Developer Release Level: 3.0

Communication Server 1000 E/M
Nortel Release level: 5.5
Developer Release Level: 3.0

Contact Center - Express
Nortel Release level: 4.2
Developer Release Level: 3.0

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 3.0

Polycom, Inc.

Enterprise Open Developer
North America and EMEA

VVX 1500

The first business media phone combining telephony, video and applications

Communication Server 2100
Nortel Release level: SE11
Interface: SIP
Developer Release Level: 3.1.3.0439 (BootROM 4.1.3.0054

Communication Server 2100
Nortel Release level: SE13
Interface: SIP
Developer Release Level: 3.1.3.0439 (BootROM 4.1.3.0054

PRESENCE TECHNOLOGY

Enterprise Open Developer
EMEA

CRM Optimizer

Multi-channel modular solution that integrates all contact channels

Contact Center Manager Server
Nortel Release level: 6.0
Developer Release Level: 6.4

> Resource Software International Ltd.

Enterprise Developer Partner
North America

tools CTI Pack

Turbo Charge Your BCM and Norstar With Exclusive Productivity Tools from RSI

View Solution Brief
- includes Sales Contacts
(70 KB, PDF)

Business Communications Manager 50/450
Nortel Release level: 5.0
Developer Release Level: 4.0

Norstar MICS/CICS
Nortel Release level: 7.1
Developer Release Level: 3.6

Visual Rapport

Integrated visual console for real time status, call logging and messaging

View Solution Brief
- includes Sales Contacts
(128 KB, PDF)

Business Communications Manager 50/450
Nortel Release level: 5.0
Developer Release Level: 3.1

Norstar MICS/CICS
Nortel Release level: 7.1
Developer Release Level: 3.1

Visual Rapport Integrator

Integration of CRM Applications to Nortel Small/Medium Business Platforms

Business Communications Manager 200/400
Nortel Release level: 4.0
Interface: BCM LAN CTE
Developer Release Level: 2.0

Business Communications Manager 450
Nortel Release level: 1.0
Interface: BCM LAN CTE
Developer Release Level: 2.0

Business Communications Manager 50
Nortel Release level: 3.0
Developer Release Level: 2.0

Norstar MICS/CICS
Nortel Release level: 7.1
Developer Release Level: 2.0

Visual Rapport Navigator

Desktop Solution providing Call Control, Presence and Directory Functions

Business Communications Manager 200/400
Nortel Release level: 4.0
Interface: BCM LAN CTE
Developer Release Level: 1.1

Business Communications Manager 450
Nortel Release level: 1.0
Interface: BCM LAN CTE
Developer Release Level: 1.1

Business Communications Manager 50
Nortel Release level: 3.0
Interface: BCM LAN CTE
Developer Release Level: 1.1

Norstar MICS/CICS
Nortel Release level: 7.1
Developer Release Level: 1.1

DISCLAIMER: 
The Developer Product(s) are verified as compatible in the laboratory environment with the indicated Nortel Product(s) for a term of one (1) year from the date the Compatibility Test Audit/Evaluation was successfully completed until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product(s) listed in the compatibility certificate that incorporates new features or functionality, whichever occurs first. 

Nortel Compatible and Registered Product designations are intended to convey interop applicability only, and not market availability by region or country. Contact the developer directly for market availability of the desired Developer Product.

The Developer Product identified as a Nortel Compatible Product is verified in a laboratory environment as compatible with the indicated Nortel System(s).  The Developer Product identified as a Registered Product is confirmed, through Nortel review of Developer-conducted testing results, as having basic interoperability with the indicated Nortel System(s).

NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT, THE NORTEL PRODUCT, OR THE INTEROPERABILITY WITH THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT, THE NORTEL PRODUCT, AND INTEROPERABILITY WITH THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY OR REGISTERED PRODUCT LISTING. 

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.