Nortel: Programs - Nortel Compatible Products - Tested with a Nortel Contact Center Platform

Archived Nortel Compatibility Certificates

Tested with a Nortel Contact Center Platform

(Click on a Nortel product name in the "Interoperable Nortel Platform" column to see certificates for Nortel Compatible Products and/or Registered Product testing notes, as applicable

Developer Members

Member Company Membership Region(s)	Developer Product	Interoperable Nortel Platform
> Algo Communication Products Ltd. Enterprise Developer Partner North America and EMEA	Digital AuxBox Digital desktop voice recording capability. View Solution Brief (90 KB, PDF)	Meridian 1 PBX Nortel Release level: CS 1000 Rls. 5.0 Developer Release Level: 1.3 Norstar MICS/CICS Nortel Release level: 7.0 Developer Release Level: 1.3
	Enterprise Call Recorder (ECR) Software Professional Multi-User Call Recording & Monitoring Solution View Solution Brief (134 KB, PDF)	Norstar MICS/CICS Nortel Release level: 7.0 Developer Release Level: 2.1
> AMC Technology, L.L.C. Enterprise Developer Partner Global	AMC Data Connector for Nortel HDX Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged, configurable HDX integration with CRM business applications. View Solution Brief (84 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0
	AMC Multi-Channel Integration Suite for Microsoft CRM 1.2 and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between Microsoft CRM and Nortel call center solutions View Solution Brief (84 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Communication Server 1000 E/M Nortel Release level: 5.0 Interface: CCT 6.0 Developer Release Level: 5.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0 Meridian 1 PBX Nortel Release level: CS 1000 5.0 Interface: CCT 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between mySAP CRM and Nortel call center solutions. View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Interface: LAN CTE Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between PeopleSoft CRM and Nortel call center solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Communication Server 1000 E/M Nortel Release level: 5.0 Interface: CCT 6.0 Developer Release Level: 5.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0 Meridian 1 PBX Nortel Release level: CS 1000 5.0 Interface: CCT 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for salesforce.com and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between salesforce.com CRM and Nortel CC solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 1.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.0 Communication Server 1000 E/M Nortel Release level: 5.0 Interface: CCT 6.0 Developer Release Level: 1.0 Contact Center Manager Server Nortel Release level: 6.0 Interface: CCT 6.0 Developer Release Level: 1.0
	AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between Siebel CRM and Nortel call center solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
> Chrysalis Software, Inc. Enterprise Developer Partner North America	Sonata Screen pops for increased customer service and productivity View Solution Brief (146 KB, PDF)	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.1 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 3.1 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.1 Meridian 1 PBX Nortel Release level: CS 1000 5.0 Developer Release Level: 3.1
CT-Solutions Enterprise Open Developer EMEA	PureCT Callbacks Q4U Dont Keep Your Customer's on-Hold.......Callback Q4U is the answer	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.1
CyberTech Telecom B.V. Enterprise Open Developer EMEA	CyberTech Recording Solutions Voice Recording & Quality Monitoring	Communication Server 1000 E/M Nortel Release level: 5.0
CyberTech Telecom B.V. Enterprise Open Developer EMEA	MynaVoice Voice Call Recorder System	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.0 Symposium Call Center Server Nortel Release level: 5.0 Developer Release Level: 3.0
> Datapulse Enterprise Developer Partner North America and EMEA	Intuition Agent Provides a contact centre agent with call handling/directory search capabilities View Solution Brief (180 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.0
> Empirix Enterprise Developer Partner North America	Voice Watch Provides automated monitoring via test calls to Contact Center systems. View Solution Brief (230 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0 Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 5.0
etalk Corporation Enterprise Open Developer North America	Qfiniti Observe The Qfiniti Suite brings meaning based computing to voice acquistion	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.5
etalk Corporation Enterprise Open Developer North America	QfinitiSurvey Automated and reliable customer surveys	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.5
First Tech Tecnologia Ltda Enterprise Developer Partner CALA	Agent CTI Client Call Center app with screen pops, call event logger, and instant messenger	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.4 Contact Center Manager Server Nortel Release level: 6.0 Interface: CCT Developer Release Level: 1.4 Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 1.4
> IEX Corporation Enterprise Developer Partner North America	Totalview Workforce Management Workforce Management and Performance Management View Solution Brief (80 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.12
Isbel Telecomunicaciones S.A. Enterprise Open Developer CALA	Forward Contact Center Application Suite	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 3.0 Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 3.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.0
> ITEL Enterprise Developer Partner North America and EMEA	ipView WallBoard IP-enabeled Call Center WallBoard View Solution Brief (264 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2b7
> NetIQ dba Attachmate Enterprise Developer Partner North America and EMEA	AppManager Provides performance and availability for Nortel solutions. View Solution Brief (120 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0.
NICE Systems Limited Enterprise Open Developer North America and EMEA	NICE Perform NICE Perform captures interactions to create insights	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.0
	NiceLog CEM Voice and Multimedia Recording for Digital and IP Communications	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 8.9
Nuance Communications Enterprise Open Developer North America	Nuance OCS (Open Call Steering)	Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 2.0
	Open Speech Dialog (OSD) OSD - Advanced Human Touch and Adaptive framework	Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 1.2.1
> Plant Equipment, Inc. Enterprise Developer Partner North America	VESTA Reliable, feature-rich, CTI application for the 911 call center View Solution Brief (82 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.2
Positron Public Safety Systems, Inc. Enterprise Open Developer North America	Power 911 Integrated Intelligent Workstation for Emergency Call Handling	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 4.21
PRESENCE TECHNOLOGY Enterprise Open Developer EMEA	CRM Optimizer Multi-channel modular solution that integrates all contact channels	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.4
> SAS UK Enterprise Developer Partner EMEA	SAS Enterprise Intelligence Platform SAS Enterprise Intelligence Platform, optimally integrates individual technology View Solution Brief (114 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 9.1.3
> SDC Solutions, Inc. Enterprise Developer Partner North America	IntelliDESK® PC-based Intelligent Console and Enterprise Directory View Solution Brief (114 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 6.0 Communication Server 1000 E/M Nortel Release level: 5.0 Interface: CCT 6.0 Developer Release Level: 6.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0
	IntelliSPEECH® Speech-Enabled Access to the SDC Comprehensive Database View Solution Brief (114 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 4.2 Communication Server 1000 E/M Nortel Release level: 5.0 Interface: CCT 6.0 Developer Release Level: 4.2 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 4.2 Meridian 1 PBX Nortel Release level: CS 1000 5.0 Interface: CCT 6.0 Developer Release Level: 4.2
> Smart Telecom Enterprise Developer Partner North America	QSD Contact Center Provides key performance statistics for Call Centres & Agents View Solution Brief (100 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2.3 Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 2.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 2.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.0
> Stratasoft, Inc. Enterprise Developer Partner North America and EMEA	Stratadial VC2 Robust predictive dialer View Solution Brief (139 KB, PDF)	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 10.87 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 10.87
> Stratus Enterprise Developer Partner Global	ftServer 2500 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Administration Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
	ftServer 4400 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
	ftServer 6200 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Administration Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 LinkPlexer Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
> Symmetrics Business Intelligence Solutions, Inc. Enterprise Developer Partner North America and EMEA	ACD-DN Performance Report Bundle Reporting, Analysis and Performance Management Solutions for the Contact Center View Solution Brief (175 KB, PDF)	Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 1.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 1.5
	nVISION Data Mart Select Product: North America Data extraction, storage & optimization for better/simpler Nortel CCMS reporting View Solution Brief (115 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 1.5
> Symon Communications, Inc. Enterprise Developer Partner North America and EMEA	Symon Enterprise Server (SES) Select Product: North AmericaEMEA Real-Time Messaging & Alerting for Desktops & IP Wireless Wallboards View Solution Brief (123 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 9.2 Call Center Management Information System (CC MIS) Nortel Release level: 6.0 Developer Release Level: 9.2 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 9.2 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 9.2
> Teleopti AB Enterprise Developer Partner EMEA	Teleopti CCC Select Product: EMEA Complete solutions for strategic and operational workforce management View Solution Brief (70 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.5
> TelStrat International Ltd. Enterprise Developer Partner North America and EMEA	Engage Record Orderable Nortel Compatible Product: EMEA TDM and VoIP Call Recording	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 6.0 Business Communications Manager 50 Nortel Release level: 3.0 Developer Release Level: 6.2 Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 6.1 Communication Server 2100 Nortel Release level: SE09 Developer Release Level: 6.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 6.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0 Norstar MICS Nortel Release level: 7.1 Developer Release Level: 6.0
> Texas Digital, Inc. Enterprise Developer Partner North America	QuickCOM Enterprise Proactively communicates real-time critical system status. View Solution Brief (367 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2.6 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 2.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.5
> Trio Information Systems AB Enterprise Developer Partner EMEA	Trio Enterprise Unified comm platform combining IP-PBX, CTI, ACD, CRM, presence, and management	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 2.1
Verint Systems Inc. Enterprise Open Developer North America	Audiolog Suite of recording and agent evaluation solutions	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 10 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 10
	ULTRA Voice/Data Recording & Analytics turn communication into Actionable Intelligence	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 10 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 10
	Workforce Management (WFM) WFM ensures the right agents, with the right skills, at the right time	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 7.7

The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.