Nortel: Programs - Developer Program - List of Contact Center and Self-Service Developer Partners

Contact Center and Self-Service Developer Partners

(Click on a Nortel product name in the "Interoperable Nortel Platform" column to see certificates for Nortel Compatible Products and/or Registered Product testing notes, as applicable

We are pleased to provide you with a complete list of current Developer Partners for Contact Center and Self-Service. This list of leading edge member companies and their Nortel Compatible Products is presented to provide a clear view into the breadth of complementary, standards-based solutions for Nortel solutions.

Should you have any questions about the information presented below, please Contact the Developer Program.

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Member Company Membership Region(s)	Developer Product	Interoperable Nortel Platform
> Algo Communication Products Ltd. Enterprise Developer Partner North America and EMEA	Digital AuxBox Digital desktop voice recording capability. View Soluton Brief (90 KB, PDF)	Meridian 1 PBX Nortel Release level: CS 1000 Rls. 5.0 Developer Release Level: 1.3 Norstar MICS/CICS Nortel Release level: 7.0 Developer Release Level: 1.3
	Enterprise Call Recorder (ECR) Software Professional Multi-User Call Recording & Monitoring Solution View Soluton Brief (134 KB, PDF)	Norstar MICS/CICS Nortel Release level: 7.0 Developer Release Level: 2.1
> AMC Technology, L.L.C. Enterprise Developer Partner Global	AMC Data Connector for Nortel HDX Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged, configurable HDX integration with CRM business applications. View Solution Brief (84 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0
	AMC Multi-Channel Integration Suite for Microsoft Dynamics CRM and Nortel Select Product: North America, EMEA, Asia-PacificCALA CTI Enablement of Microsoft Dynamics CRM View Solution Brief (84 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for mySAP CRM and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between mySAP CRM and Nortel call center solutions. View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Interface: LAN CTE Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for PeopleSoft CRM and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between PeopleSoft CRM and Nortel call center solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
	AMC Multi-Channel Integration Suite for salesforce.com and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between salesforce.com CRM and Nortel CC solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 1.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.0 Contact Center Manager Server Nortel Release level: 6.0 Interface: CCT 6.0 Developer Release Level: 1.0
	AMC Multi-Channel Integration Suite for Siebel 7 and 8 and Nortel Select Product: North America, EMEA, Asia-PacificCALA Pre-packaged integration between Siebel CRM and Nortel call center solutions View Solution Brief (84 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 5.0 Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0
> Chrysalis Software, Inc. Enterprise Developer Partner North America	Sonata Screen pops for increased customer service and productivity View Solution Brief (146 KB, PDF)	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 3.1 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 3.1 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.1 Meridian 1 PBX Nortel Release level: CS 1000 5.0 Developer Release Level: 3.1
> Datapulse Enterprise Developer Partner North America and EMEA	Intuition Agent Provides a contact centre agent with call handling/directory search capabilities View Solution Brief (180 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.0
> Empirix Enterprise Developer Partner North America	Voice Watch Provides automated monitoring via test calls to Contact Center systems. View Solution Brief (230 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.0 Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 5.0
> First Tech Tecnologia Ltda Enterprise Developer Partner CALA	Agent CTI Client Call Center app with screen pops, call event logger, and instant messenger	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 1.4 Contact Center Manager Server Nortel Release level: 6.0 Interface: CCT Developer Release Level: 1.4 Media Processing Server 500 Nortel Release level: 3.0 Developer Release Level: 1.4
> FROX Communication Enterprise Developer Partner EMEA	Sigma Plus All-in-One network management platform for small, medium and enterprise View Solution Brief (120 KB, PDF)	Communication Server 1000 E/M Nortel Release level: 5.0 Interface: Serial Data Interface only Developer Release Level: 5.0
> IEX Corporation Enterprise Developer Partner North America	Totalview Workforce Management Workforce Management and Performance Management View Solution Brief (80 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 3.12
> ITEL Enterprise Developer Partner North America and EMEA	ipView WallBoard IP-enabled Call Center WallBoard View Solution Brief (264 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2b7 Business Communications Manager 450 Nortel Release level: 1.0 Developer Release Level: 3 001
> NetIQ dba Attachmate Enterprise Developer Partner North America and EMEA	AppManager Provides performance and availability for Nortel solutions. View Solution Brief (120 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0.
> Plant Equipment, Inc. Enterprise Developer Partner North America	VESTA Reliable, feature-rich, CTI application for the 911 call center View Solution Brief (82 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.2
> SAS UK Enterprise Developer Partner EMEA	SAS Enterprise Intelligence Platform SAS Enterprise Intelligence Platform, optimally integrates individual technology View Solution Brief (114 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 9.1.3
> SDC Solutions, Inc. Enterprise Developer Partner North America	IntelliDESK® PC-based Intelligent Console and Enterprise Directory View Soluton Brief (114 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 6.0 Communication Server 1000 E/M Nortel Release level: 5.5 Interface: CCT 6.0 Developer Release Level: 6.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0
	IntelliSPEECH® Speech-Enabled Access to the SDC Comprehensive Database View Soluton Brief (114 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 6.0 Communication Server 1000 E/M Nortel Release level: 5.5 Interface: CCT 6.0 Developer Release Level: 6.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.0
> Smart Telecom Enterprise Developer Partner North America	QSD Contact Center Provides key performance statistics for Call Centres & Agents View Solution Brief (100 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2.3 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 2.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.0
> Stratasoft, Inc. Enterprise Developer Partner North America and EMEA	Stratadial VC2 Robust predictive dialer View Solution Brief (139 KB, PDF)	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 10.87 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 10.87
> Stratus Enterprise Developer Partner Global	ftServer 2500 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Administration Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
	ftServer 4400 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
	ftServer 6200 Select Product: North America Provides unsurpassed availability for mission critical Nortel contact centers View Solution Brief (201 KB, PDF)	Communication Control Toolkit (CCT) Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Administration Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 5.1.0.6 LinkPlexer Nortel Release level: 6.0 Developer Release Level: 5.1.0.6
> Symmetrics Business Intelligence Solutions, Inc. Enterprise Developer Partner North America and EMEA	ACD-DN Performance Report Bundle Reporting, Analysis and Performance Management Solutions for the Contact Center View Soluton Brief (175 KB, PDF)	Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 1.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 1.5
	nVISION Data Mart Select Product: North AmericaAsia-Pacific Data extraction, storage & optimization for better/simpler Nortel CCMS reporting View Solution Brief (175 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 1.5
> Symon Communications, Inc. Enterprise Developer Partner North America and EMEA	Symon Enterprise Server (SES) Select Product: North AmericaEMEA Real-Time Messaging & Alerting for Desktops & IP Wireless Wallboards View Solution Brief (123 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 10 Call Center Management Information System (CC MIS) Nortel Release level: 6.0 Developer Release Level: 10 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 10 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 10
> Teleopti AB Enterprise Developer Partner EMEA	Teleopti CCC Select Product: EMEA Complete solutions for strategic and operational workforce management View Solution Brief (70 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 6.5
> TelStrat International Ltd. Enterprise Developer Partner North America and EMEA	Engage Record Orderable Nortel Compatible Product: EMEA TDM and VoIP Call Recording View Solution Brief (294 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2.0 Business Communications Manager 50 Nortel Release level: 3.0 Developer Release Level: 2.0 Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 2.0 Communication Server 2100 Nortel Release level: SE09 Developer Release Level: 2.0 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 2.0 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.0 Norstar MICS Nortel Release level: 7.1 Developer Release Level: 2.0
> Texas Digital, Inc. Enterprise Developer Partner North America	QuickCOM Enterprise Proactively communicates real-time critical system status. View Solution Brief (367 KB, PDF)	Business Communications Manager 200/400 Nortel Release level: 4.0 Developer Release Level: 2.6 Contact Center - Express Nortel Release level: 4.2 Developer Release Level: 2.5 Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 2.5
> Trio Information Systems AB Enterprise Developer Partner EMEA	Trio Enterprise Unified comm platform combining IP-PBX, CTI, ACD, CRM, presence, and management	Communication Server 1000 E/M Nortel Release level: 5.0 Developer Release Level: 2.1
> Verint Systems Inc. Enterprise Developer Partner North America	Workforce Management (WFM) WFM ensures the right agents, with the right skills, at the right time View Solution Brief (175 KB, PDF)	Contact Center Manager Server Nortel Release level: 6.0 Developer Release Level: 7.7

DISCLAIMER: 
The Developer Product(s) are verified as compatible in the laboratory environment with the indicated Nortel Product(s) for a term of one (1) year from the date the Compatibility Test Audit/Evaluation was successfully completed until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product(s) listed in the compatibility certificate that incorporates new features or functionality, whichever occurs first. 

NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING,  NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT(S) INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THE DEVELOPER PRODUCT OR THE CERTIFICATES OF COMPATIBILITY DOWN-LOADABLE FROM THE LINKED WEB PAGES.

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