Solution Focus: Analytics/Historical Data Reporting

Enterprise Developer Partner
North America and EMEA

The Developer Partner relationship recognizes innovative companies whose creativity and presence enhance Nortel's ability to deliver Compatible solutions (as referenced below) to our mutual channels and customers.


Symmetrics is a software technology and services company specializing in Business Intelligence (BI) solutions. With a customer base that spans market leading Fortune 500 companies to progressive small and medium sized businesses, it is an established and recognized leader in the market space, with particular expertise and experience in reporting, analysis and performance management solutions for contact centers.

Symmetrics’ flag-ship product suite is an end-to-end contact center-specific software solution that helps stakeholders improve their reporting and analysis capabilities and as a result, helping improve the ability to make better, more informed decisions. The product suite and related offerings has been specifically designed with the Nortel Contact Center customer - and their need for comprehensive reporting solutions - in mind. In addition to its leading-edge product offerings, Symmetrics also delivers an extensive array of consulting and training services, providing best-of-breed BI strategy and implementation, that help organizations solve their data access challenges.




ACD-DN Performance Report Bundle
nVISION Data Mart
  - Select Product: North America