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Solution Focus: Workforce Management |
IEX Corporation
Enterprise Developer Partner
North America
The Developer Partner relationship recognizes innovative companies whose creativity and presence enhance Nortel's ability to deliver Compatible solutions (as referenced below) to our mutual channels and customers.
Company Profile:
IEX Corporation, a subsidiary of NICE Systems Ltd. (NASDAQ: NICE), is a leading provider of feature-rich, scalable workforce management software that enables contact centers to develop accurate forecasts and build efficient staff plans. Founded in 1988, Richardson, Texas-based IEX has a strong global market presence in over 45 countries with more than 900,000 agents in over 3,100 sites. IEX is part of the NICE family of companies, which offers the industrys broadest set of contact center business performance and analytics solutions. In addition to workforce management, the NICE product portfolio is comprised of quality monitoring, interaction analytics and performance management technology. These solutions address the entire spectrum of contact center business issues while supplying valuable strategic information to enterprise-level decision makers.
Nortel Compatible Products:
Totalview Workforce Management
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