The Voice over Internet Protocol (VoIP) Technologies curriculum provides students with a thorough understanding of VoIP technology. This curriculum covers the fundamentals of Voice over IP technologies, including the major components of the VoIP network, voice packetization, voice quality, bandwidth, addressing traffic convergence issues, VoIP standardization and protocols and network assessment. The goal is to provide students with the specific knowledge and skills they need to design and support complex VoIP solutions in Wide Area Networks (WAN) and Local Area Network (LAN) environments.

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In addition to classroom instruction material there is an optional NTSA VoIP Technologies Lab that enables students to gain hands-on experience and further develop their skills. The lab curriculum includes an additional 25-30 hours of lab exercises using the award winning Nortel Business Communications Manager (BCM) 50.

The NTSA VoIP Technologies Lab bundle is offered to participating schools at a substantially reduced price and includes eLearning materials to assist with set-up and configuration. To obtain additional information on ordering the lab equipment contact ntsa@nortel.com.

Upon successful completion of this course, a student will be able to:

• Define the key infrastructure considerations to support the addition of VoIP traffic in a Local Area Network, Wide Area Network, and Wireless environments.
• Apply knowledge of how voice is sampled and converted into IP packets to determine the appropriate CODEC and packetization interval required to meet customer VoIP bandwidth requirements.
• Compare and contrast transport models, such as Voice over IP, Voice over Frame Relay, and Voice over AT.
• Apply knowledge of the attributes of Real-Time Protocol to identify why it is ideal for handling packetized voice in an IP telephony environment.
• Compare the unique attributes of User Datagram Protocol and Transmission Control Protocol.
• Given customer bandwidth and voice quality performance requirements, choose the appropriate CODEC.
• Describe standard voice quality measurement models, such as the Mean Opinion Score and the E-Model.
• Determine bandwidth requirements based upon call volume and CODEC selection.
• Given customer voice quality requirements, choose the appropriate method to implement Quality of Service.
• Explain security in VoIP environments.
• Describe emergency services in VoIP environments.
• Explain how to perform a network assessment.

To successfully complete this course, a working knowledge of voice telecommunications and Internet Protocol (IP) fundamentals is required.

Questions and inquiries should be directed to ntsa@nortel.com.