Express Routing Codes (ERC)

When calling 800-4-NORTEL, Express Routing Codes (ERCs) allow you to be directly connected to the service and support organization from which you require assistance. Please select the appropriate Business Function and Region below to be presented with the list of applicable products. Selecting the product will inform you of the Express Routing Code to use when dialing into 800-4-Nortel.

Select a business function:
Select a region:
  Below are the Products and ERCs for Technical Support in North America.
Select a product:
If your product is not listed above, please call us at 800-4-NORTEL (in North America) or at your regional support number.