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Frequently Asked Questions about My Nortel Networks
We have answers to many of the frequently asked questions (FAQs) pertaining to My Nortel Networks! If you have any questions not addressed here, please contact Nortel help desk for further assistance. Questions addressed in this FAQ:
1. What is My Nortel Networks? A: My Nortel Networks, http://my.nortelnetworks.com, is a sophisticated, personalized web environment that dynamically delivers information on Products, Services & Solutions, news, events, corporate information, training, programs and promotions, and provides access to online ordering, communities, tools and links. Information is customized to a user's region, language, industry and interests - creating a powerful window into Nortel. Back to top 2. How do I register for My Nortel Networks? A: To register for My Nortel Networks, simply click on the My Nortel Networks link on the homepage of http://my.nortelnetworks.com. This will take you to the Guest user page of My Nortel Networks. To register, click on "Register" on this page. Alternatively you can go directly to http://my.nortelnetworks.com and follow the same instructions as above. Back to top 3. How do I make My Nortel Networks my home page? A: For Internet Explorer:
4. Who can register for My Nortel Networks? A: My Nortel Networks is available for any site visitor. Back to top 5. How can I personalize My Nortel Networks? A: Click on "Personalize Content" in the Administration (gray) box, or on the Edit link for each content category to choose specific content you would like to see rendered on your page. Back to top Login & Password
6. How long does it take to receive my Password? A: You select your password as part of the registration process. You will need to confirm your password before your login becomes active - this is done via email. Your username is your email address. Back to top 7. What do I do if I've forgotten my password? A: Our registration system has a 'Forgotten Password' facility that allows you to select a new password. Once selected, an email will be sent to the email address that you provided during your original registration process. This email requires action and confirmation before your new password is activated. Back to top 8. Will I be able to login to My Nortel Networks from a different computer or a different location? A: Yes. As long as you have your username and password, you can login from any computer in any location that has Internet access. Back to top 9. Can I change my account login name? A: Yes. If you wish to change either your account login (email address) or your company name, you should contact an eBusiness agent in your region who will facilitate the change. North America - 1-800-NT-4HELP Europe 00800-8008-9009 or +44 (0) 870-907-9009 Or visit http://www.nortel.com/help/contact/global/index.html Back to top 10. What browser should I be using?? A: My Nortel Networks is designed to support all browsers from Netscape Navigator v4 or Microsoft Internet Explorer v4 and above. If you have an older browser, you can upgrade it free of charge from Netscape or Microsoft. Back to top 11. Do I need any other plug-ins or software to use My Nortel Networks? A: You do not have to have any other software to use My Nortel Networks. However, some of the content is held as PDF documents, so we suggest you ensure that Adobe Acrobat Reader is loaded on your PC. If you do not have Acrobat Reader or would like to upgrade to the latest version, go to the Adobe Acrobat download page. Back to top 12. I have a username and password, but I am still having trouble accessing the site. Who do I contact? A: If you are registered for My Nortel Networks and you have a username and password and are still having trouble accessing the site you should call 1-800-4HELP (for North America) or Freephone 00800-8008-9009 (for Europe, Middle East and Africa) and the agent will be able to walk you through the process. In APAC and CALA, please contact your in-country support team: http://www.nortel.com/help/contact/global/index.html Back to top Customizing My Nortel Networks
To customize your My Nortel Networks page, you must be registered and logged in to the site. 13. How do I move or rearrange the position of content on My Nortel Networks page? A: To move or rearrange content, such as News or Events, click on "Personalize Layout" in the gray Administration box. You will then be able to move any content section to the left and right of the page as well as up or down the page. Back to top 14. How do I add or remove content from My Nortel Networks? A: You may choose to 'Hide' content sections if you wish. Simply click the 'Hide' link on the right side of the section. To reinstate it, simply click 'Show'. In addition, you may further refine your site by choosing the 'Edit' option. If you wish for a content section to disappear altogether, choose the 'Personalize Content' link in the grey Administration box. Deselect (or select) categories with the checkbox. Back to top 15. What is the difference between "Update Profile" and "My Interests"? A: Your profile is where your personal information is stored - information such as name, telephone number, job title, etc.. You can change this type of information by selecting the 'Personal Profile' link from the grey Administration box. By using "My Interests" you start to help My Nortel Networks to filter and refine the information it delivers to you. Interests include different information preferences that you can choose including products / solutions, industry sectors, countries, languages, etc. By refining your interests, My Nortel Networks can deliver much more targeted information to you. Back to top 16. Can I change my language preference in My Nortel Networks? A: Yes, you can select "Languages" from the Administration (gray) box to select your language choice for content rendered on your My Nortel Networks page. Back to top 17. If I change my language preference, does My Nortel Networks translate the content of my page into that language? A: If you change your language preference, your navigation icons, links and graphics are translated and rendered in that language. If content is available in your new specified language, then it will be displayed. Where no local language content is available, then the default language is set to English. Back to top Content
18. What kind of content is on My Nortel Networks? A: My Nortel Networks provides you with a personalized view of Nortel public information. This includes Products, Services and Solutions, News, Corporate Information, Events, Promotions, Training and Customer Support information. Back to top 19. How much content can I display in My Nortel Networks? A: You can display up to 5 items for each content sub-topic under each content topic. Under Products, Services, and Solutions you can display up to 10 items. Back to top 20. What if I want to see ALL content under the sub-topic? A: Click on the "More" link for Nortel News, for example, to get the full listing of all items that match your profile. Back to top 21. I clicked the Hide link by mistake under the News block and now I don't see it! How do I get it back? A: Click "Show" on the right-hand side and it will reappear. Back to top 22. I want a link to (a particular page on nortelnetworks.com) and it is not offered. What do I do? A: Under Tools & Links, you can use "Custom Links" to save links to specific sites or pages. Back to top 23. I'm getting an error that page has expired when hitting the Back button on my browser. What can I do? A: This error only happens in Internet Explorer. To correct this:
Back to top Communities
24. What are Communities? A: Communities are an environment for users with similar interests to share information. They allow you to focus in one particular area, rather than across the whole of Nortel. Each Community is run by a Community Manager inside of Nortel, whose job it is to ensure that content that is relevant and of interest to the community members is available from the site. Public communities are open to any user of MyNortelNetworks. In addition, there are 'private' communities which you are invited to join. Private communities include 'Partner Information Center' (for enterprise channel partners) and Customer Account communities. Back to top 25. How do I join a public community? A: As a registered user of My Nortel Networks, you may join any public community. Simply login and choose "Communities" then select "Join" for any of the communities of interest to you. Back to top 26. How do I join the Partner Information Center? A: Access to Partner Information Center is restricted to enterprise channel partners. To request access go to http://www.nortel.com/register and select 'Existing User / Registration Profile'. You will be asked to login. Select Partner Information Center from the lists provided. As a Nortel channel partner the Partner Information Center will provide you with the information to help you sell Nortel products, such as, product bulletins, white papers, case studies, and much more. Back to top Support
27. Who do I contact if I have other questions not answered in this FAQ? A: Please contact a customer support representative in your region: North America - 1-800-NT-4HELP Europe 00800-8008-9009 or +44 (0) 870-907-9009 Or visit http://www.nortel.com/help/contact/global/index.html Back to top |
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