Financial Services Solutions

Nortel Converged Branch solutions help transform the branch into a more efficient and effective sales and service center. This solution includes a secure and flexible IP converged infrastructure which facilitates the rapid deployment of new applications across all sites and enables the swift integration of acquired and de novo branches. IP telephony and IP communications capabilities increase customer service as well as efficiency and staff productivity by providing integration with the contact center and access to licensed and specialized staff not available within the branch.

The Nortel Business Communications Manager (BCM) consolidates voice, data and applications into a single reliable, secure platform to offer an appropriate mix of local and centralized customer service applications, reduce the cost of equipment and simplify operations. The BCM is flexible enough to support a solution for pure IP, TDM or mixed environments allowing you to leverage existing network assets and meet you ROI requirements.

Nortel Customer Contact Solutions allow you to provide more responsive and personalized customer service, anywhere, anyway, anytime -- driving higher customer loyalty and sales opportunities. The Contact Center suite is a fully integrated solution offering inbound and outbound voice as well as integrated multimedia (email, text chat and video) to enhance the customer experience and make it easer for customer to do business with you. Skills-based routing automatically directs customer to engage with the agent best able to address their needs -- the first time, every time.

Nortel Speech and Self-Service solutions make your business available to customers 24 hours a day, seven days a week, and free up branch staff to focus on higher value customer contact and retention activities. Natural speech eliminates the customer frustration of going through multiple menu options and allows for more complex transactions. Speaker verification can be deployed to personalize and secure each customers experience. And, many Nortel customers report up to a 50-percent reduction in transaction costs as a result of deploying a Nortel Speech and Self-Service solution.

Nortel delivers security and business continuity solutions to help financial institutions manage risk as well as meet both regulatory compliance (Sarbanes-Oxley, Gramm-Leach-Bliley Act, etc.) and business confidentiality requirements. You can incorporate security at all levels to protect against threats, ensure regulatory compliance, and maintain customer trust. Branch offices and remote staff can be connected to branch employees and partners, allowing secure access to information and providing endpoint security with Nortel's market-leading VPN solutions for both IPSec and SSL environments.

Maximize your business availability and enable rapid recovery with high-performance optical networks, IP telephony solutions, and high availability networking.

• Nortel is a leader in providing finance organizations with reliable, high-performance, optical network solutions to interconnect centralized data storage capabilities. Nortel's solutions are fully redundant and deliver connectivity to a backup site for disaster recovery and can also support data mirroring between data centers.
  
• Nortel's IP Telephony solutions provide the survivability and mobility required to withstand and overcome disaster and can be geographically dispersed across multiple finance data centers.
  
• With Nortel's high performance data solutions, this network infrastructure can be designed with network resiliency so that in a failure scenario, failure recovery mechanisms can return service in sub-second times.