• This is your opportunity to work with one of the largest software and research facilities in Ireland along side the brightest minds in the industry
  • Our Multimedia Applications team in Galway is looking for truly talented individuals to work in its revolutionary award-winning R&D and Professional Services labs.
  • More details on the opportunities available
  • If you are or will soon be a software graduate seeking an exciting career then click here.
Brief History
  • Nortel Galway was established as a manufacturing site in 1973
  • R&D started in the lab in 1982 and the R&D lab celebrated 25 years in Galway on May 3rd 2007 during the official “re-opening” of the site
  • Since 2001 the design focus of the lab has shifted from hardware and embedded software to design of complex software applications for Unified Communications Applications
Today
  • Nortel Galway is a Global R&D centre for Multimedia Applications, Contact Center and Unified Communications applications development.
  • Designers work with the latest technologies and tools and partner with customers and business owners to architect and develop market-leading application features.
  • In addition to the R&D engineers and designers (number growing to 200), the total site includes approximately 300 people in other disciplines (IS, Finance, global operations etc).
  • The Customer Partnering Centre in Galway serves as the global demonstrating centre for our Enterprise Voice and Multimedia Applications product portfolios, and every week it hosts visits from key global customers. Designers and product managers regularly get the opportunity to interact with customers to understand the needs of their businesses.
  • The SIP Contact Centre team were winners of Nortel’s Global Technology Award of Excellence in 2006.
  • The location has one of the highest Patent innovation records on Nortel’s R&D locations.
  • The site has recently completed a facility renovation and refresh and has hosted visits from Nortel’s CEO and CTO.
  • Galway is also the centre for the global commercial tools team who are accountable for the design, development, verification, deployment and support of a suite of Web-Based Tools that Nortel’s customers use in all regions to quote, configure and order Nortel's products and services.
Unified Communications

Unified Communications is more than videoconferencing. It's about resolving the complexity of communications and networks. It's business made simple.

At Nortel we partner with Microsoft, IBM and other industry leaders and we want the best talent in the industry to be part of the advancement.

At Nortel Galway, we're working with Microsoft to integrate our Contact Center portfolio with Microsoft's Open Communications Server (OCS) using the SIP protocol, to enable enterprises to engage with their customers in new ways that set them apart from the competition.

By providing blended multimedia capability and outbound calling campaigns that utilize existing TDM investments or powerful converged IP infrastructures, businesses have the advantage of choosing their optimum deployment approach. What really sets our contact centre solutions apart are their scalability and flexibility, a powerful virtual contact centre with agents and supervisors located anywhere a secure IP connection can be made.

Learn more about Nortel's Unified Communications Strategy

Other Links