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Quality Management System
Nortel maintains its industry leadership by means of a comprehensive TL 9000-registered Quality Management System based on the set of requirements and measurements established for the telecom industry. This Quality Management System extends to all of our global regions and is built on requirements specifically tailored to deliver value to customers. Our Quality Management System is built upon a process framework that requires key decision points and accountabilities for success at every critical phase in a product's life cycle. These decision points are based on clearly articulated customer requirements, well defined metrics, and rigorous quality reviews. Also part of this framework are Nortel's own network vision and renowned product innovation, thorough product design and testing, supplier quality assurance, as well as regulatory, competitive and regional considerations that are critical to ensuring satisfaction for our customers. Nortel is committed to improving the quality of our products and business, successfully introducing products to global markets, and managing those products throughout their entire life cycle, including Product Design, Delivery, Service and Support. Nortel's metrics-based Quality Management System has at its foundation the belief that accurate, timely metrics are essential to provide necessary data for management to make informed decisions to drive Nortel products and product quality to be best-in-class. The linkages and interdependencies of our Quality Management System are straightforward, and key metrics are standardized for comparative analysis and product benchmarking against other Nortel products and the industry. While based on metrics, Nortel's Quality Management System also appreciates the importance of recognizing the people who drive the metrics. Nortel's internal Quality Award of Excellence is an important mechanism for helping to instill a quality mindset throughout Nortel and reinforces the critical role that quality plays in our success. |
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