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Technical Journal

Innovation, customer collaboration, technologically advanced networks, unwiring the enterprise
This first online only 'green' issue of the Nortel Technical Journal highlights several of the technology innovations being developed in Nortel’s R&D labs, specifically in the Enterprise Solutions.
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Insights

Get the Most out of Your Customer Contact Center
With Open Interface Solutions
Optimize your contact center using open interfaces and improve your customer experience while reducing costs. This can be done while maintaining your existing agent-head count while gaining higher customer satisfaction.
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The Hyperconnected and Unwired Enterprise
This issue focuses on Nortel's efforts to help businesses prepare and benefit from Hyperconnectivity by allowing workers and clients to move seamlessly from wire line to wireless, and from the office to a vehicle to the home.
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Podcasts

How to make your contact center a competitive differentiator
Learn the benefits of IVR technologies and how a quality customer experience in your contact center can separate you from your competitors.
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