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September 30, 2002
Nortel Networks Enhances Voice, Messaging Solutions for Small Business, Branch Offices
RESEARCH TRIANGLE PARK, N.C. – Nortel Networks* [NYSE/TSX: NT] announced its latest offerings for small- to medium-sized businesses and branch offices, including new private networking and unified messaging capabilities for Norstar* communications systems.
“We’re always looking for ways to help maximize our customers’ technology investments,” said Nick Pegley, vice president and general manager, Enterprise IP Services, Nortel Networks. “With these new products, we now offer our smaller customers more scaleable, cost-effective solutions to help drive optimum communications, which are key to businesses of all sizes.” Norstar 6.0 offers Norstar-to-Norstar private networking and core feature enhancements. With the ability to network up to 10 Norstar systems, customers can benefit from shared voice mail, auto attendant, and common dialing plans. These features allow smaller companies to operate like larger companies, and to present a unified front to customers. Additionally, by consolidating voice mail systems, customers can achieve significant cost savings. “Nortel Networks has taken a very innovative approach with Norstar by moving toward a more cost-effective solution offering very high powered networking capabilities, and consolidating and centralizing messaging,” said Jay Lassman, research director, Gartner, Inc. CallPilot* 100 is a cost-effective, next generation voice mail platform for Norstar customers who need up to 40 mailboxes. CallPilot 100 offers enhanced Web-based administration, increased storage, and basic call center functions, and is designed to help customers drive down total system cost by as much as 27 percent. The potential business benefits created by leveraging these messaging capabilities were previously available only to larger enterprises. According to InfoTech’s second quarter 2002 market share report, Nortel Networks Norstar held the leading position in North America for key telephone/hybrid communications systems in the second quarter of 2002, and has now been ranked number one in the North American market for the last six quarters. Since Norstar was launched in 1987, Nortel Networks has become a global leader in key systems by continually delivering new features and functionality that businesses can add to their existing communications systems, enabling investment protection and addressing changing business needs. Nortel Networks addresses the needs of small- to medium-sized businesses with a portfolio of converged IP (Internet Protocol), data networking, voice and call center solutions. Nortel Networks communications solutions are helping to position users to leverage existing technology investments as they transition to new, Internet-based services. Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Metro and Enterprise Networks, Wireless Networks and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com. *Nortel Networks, the Nortel Networks logo, the Globemark, Norstar and CallPilot are trademarks of Nortel Networks. Contact for Press and Analysts:Pat Cooper
Nortel Networks
408-495-9608
wpcooper@nortel.com
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